Returns & Exchanges
At Freddy, we want you to feel confident in your fit, which is why we offer a 30-day window for all returns and exchanges on unworn items with original tags. Our streamlined process ensures that finding your perfect style is completely stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the original items in their protective packaging, ensuring all designer tags and labels remain securely attached.
Print & Post
Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing